At lightupo.store, your satisfaction with our decorative lamps and lights is our
top priority. If your purchase doesn't meet your expectations, our exchange policy ensures a
smooth and hassle-free process to help you transform your home with the perfect lighting.
How to Request an Exchange:
- Timeline: You may request an exchange within 5 days of receiving
your order.
- Condition: Items must be unused, in their original packaging, and include all
accessories, manuals, and tags.
- Request: Email us at support@lightupo.store or use our Contact Us form. Please include your order number and details
about the item you would like to exchange.
What Can Be Exchanged?
- Lamps, lighting fixtures, or decorative lights that are defective, damaged during
delivery, or shipped incorrectly.
- Unopened and unused products like table lamps, floor lamps, string lights, and other
decorative lighting (provided all original requirements are met).
Exchange Terms:
- Return shipping is FREE for items that are defective or shipped
incorrectly.
For other exchanges, the customer is responsible for return shipping costs.
- We’ll send you a replacement lamp or light of your choice or issue store
credit—whichever you prefer.
- Products not in their original condition or requests submitted after the 5-day window
cannot be accepted for exchange.
Non-Exchangeable Items:
- Used lamps or lights, items damaged after delivery, or missing original
packaging/parts/tags.
- Custom-made, personalized, or clearance sale items, as well as opened bulbs or string
lights.
Need Help?
Our support team is here to help you find the perfect decorative lighting for your home! If
you have questions about our exchange policy, please contact us or
email us at
support@lightupo.store.
