At lightupo.store, your satisfaction is incredibly important to us. We
are dedicated to offering beautiful decorative lights and lamps for your home. If you are
not completely happy with your purchase, our refund policy is here to help you.
Eligibility for Refunds
- Refunds are available for decorative lights and lamps that are defective, damaged, or
incorrectly shipped from lightupo.store.
- Items must be returned unused, in their original packaging, and in resalable condition.
- Refund requests must be initiated within 7 days of receiving your
order.
How to Request a Refund
-
Contact Us: Please email support@lightupo.store or use our Contact Us form. Include your order number, a description of
the issue, and photos if possible.
-
Review: Our support team will review your request and provide return instructions
if your item qualifies for a refund.
-
Return: Ship the product back according to the provided instructions. If the item
is defective or was shipped incorrectly, return shipping is free. In other cases,
you may be responsible for return shipping costs.
Refund Process
- We will notify you when your return is received and inspected, and let you know if your
refund is approved.
- If approved, refunds are processed within 5 business days to your original
payment method.
- Original shipping costs (if any) are refundable only if the refund is due to a defective
or incorrect item.
Non-Refundable Items
- Items returned used, damaged (not due to shipping), or missing original packaging or
accessories.
- Custom, personalized, clearance, or final sale decorative lighting products.
- Requests received more than 7 days after delivery.
Looking for an Exchange?
Prefer an exchange or store credit instead of a refund?
Just let our team know when you contact us!
Questions or Concerns?
We're here to help with any questions regarding our refund process. Please contact us or email support@lightupo.store for prompt
assistance.
